Privacy Policy

1. Who We Are

DINQ is operated by Alchemy Ventures, a company registered in Hong Kong. For privacy enquiries, contact us at hello@dinq.shop.

2. Information We Collect

When you place a pre-order or make a purchase, we collect:

• Your name and email address
• Your country of residence
• Your shipping address (once provided)
• Payment information — handled directly by Airwallex; we do not store card details
• Order details (product, quantity, amount)

We may also collect basic analytics about how our site is used (e.g. page visits) to improve your experience.

3. How We Use Your Information

We use your information to:

• Process and fulfil your order
• Send you order confirmations and shipping updates
• Communicate milestone updates for your pre-order campaign
• Respond to your customer service enquiries
• Improve our website and services

We do not sell or rent your personal information to third parties.

4. Third-Party Processors

Airwallex processes payments on our behalf. When you check out, you are redirected to Airwallex's secure payment environment. Airwallex is a licensed payment institution regulated in Australia, Hong Kong, and Singapore. Please refer to Airwallex's Privacy Policy for details on how they handle your payment data.

We may use email service providers to send transactional emails. These providers process your email address solely for that purpose.

5. Data Retention

We retain your order information for as long as necessary to fulfil our legal and business obligations — typically 7 years for financial records. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, email us at hello@dinq.shop.

7. Security

We take reasonable steps to protect your information. Payment processing is handled entirely by Airwallex using industry-standard encryption. We do not store payment card data on our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at dinq.shop/privacy with the effective date shown above.

9. Contact

Questions about this Privacy Policy? Email us at hello@dinq.shop.