Get in Touch

We're a small team building something we love. Whatever your question, we'll get back to you.

Email us

We typically respond within 1–2 business days.

Common Questions

Shipping & delivery

See our Shipping page for destinations and timeframes. For order-specific questions, email us with your order number.

Returns & refunds

See our Returns page for full details. To initiate a return, email us at hello@dinq.shop with your order number.

Pre-order status

We'll email all pre-order customers as we hit milestones. If you haven't heard from us, check your spam folder or email us.

Press & partnerships

We'd love to hear from you. Drop us a line at hello@dinq.shop with a brief intro.

DINQ is operated by Alchemy Ventures, registered in Hong Kong. We're building premium pickleball equipment for the Asia-Pacific market.